Privacy Policy

Effective Date: 27 August 2026

Company: MB "Lumiora Sytem LLC"
Registered Office: Girulių g. 5, LT-12124 Vilnius, Lithuania
Company Registration Code: 308096030
Website: lumiorasytem.com
Email: contact@lumiorasytem.com
Phone: +880 1683 418416

MB "Lumiora Sytem LLC" respects your privacy and is committed to protecting the personal information you provide when using our website or communicating with us regarding our software development and technology services. This Privacy Policy explains how we collect, use, protect, and manage personal information in connection with our website and services.

1. Information We Collect

Contact Information

We may collect information such as your name, email address, phone number, company name, job title, project requirements, and other information that you voluntarily provide when contacting us, submitting an inquiry, requesting a quotation, or discussing our services.

Project and Service Information

When you communicate with us regarding our services, we may process information relating to your project requirements, technical specifications, business needs, preferred services, and other information necessary to understand and provide the requested services.

Usage and Technical Data

We may automatically collect limited technical information when you visit our website, including IP address, browser type, operating system, device information, pages visited, approximate access times, referring pages, and general website usage information.

Cookies and Tracking Information

Our website may use cookies, analytics tools, and similar technologies to improve website functionality, understand visitor behavior, monitor website performance, and enhance the overall user experience.

Important Notice

MB "Lumiora Sytem LLC" provides non-financial information technology and software development services, including web development, mobile app development, cloud solutions, UI/UX design, AI automation, and technical support and maintenance. We do not provide banking, investment, lending, brokerage, cryptocurrency exchange, payment processing, money transfer, trading, or other regulated financial services.

2. How We Use Your Information

We may use personal information for the following purposes:

• Responding to inquiries, questions, and service requests
• Understanding client requirements and project specifications
• Preparing quotations, proposals, and service agreements
• Providing and managing our software development and technology services
• Communicating with clients regarding projects, services, and business matters
• Providing technical support and maintenance services
• Improving website functionality, performance, and user experience
• Maintaining business and service records
• Preventing fraud, misuse, unauthorized access, or security incidents
• Complying with applicable legal, regulatory, and contractual obligations

3. Legal Basis for Processing

Where applicable under the General Data Protection Regulation (GDPR) and other relevant European data protection laws, we process personal information on one or more of the following legal bases:

• Your consent
• Taking steps at your request before entering into a contract
• Performing a contract or providing requested services
• Complying with legal obligations
• Our legitimate business interests, where those interests do not override your applicable data protection rights

4. Sharing Your Information

MB "Lumiora Sytem LLC" does not sell, rent, or trade personal information.

Personal information may be shared only where reasonably necessary for legitimate business purposes, including:

• With trusted service providers and technology providers that support our website, communications, hosting, analytics, or service delivery
• With contractors or professional service providers where necessary to deliver agreed services
• When required by applicable law, court order, or competent regulatory authority
• When necessary to protect the rights, property, security, or legitimate interests of the company, our clients, or other users

Where third-party service providers process personal information on our behalf, we take reasonable steps to ensure that such processing is carried out in accordance with applicable data protection requirements.

5. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to provide essential website functionality, analyze website usage, remember preferences, and improve performance.

Depending on the technologies used on the website, cookies may include essential cookies, analytics cookies, functionality cookies, or other similar technologies.

Where required by applicable law, non-essential cookies will be used only with appropriate user consent.

Users can manage or disable cookies through their browser settings. Disabling certain cookies may affect some website functionality.

6. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, provide requested services, maintain business records, resolve disputes, enforce agreements, or comply with applicable legal and regulatory obligations.

When personal information is no longer required, we take reasonable steps to securely delete or anonymize it, subject to any legal or contractual retention requirements.

7. International Data Transfers

As a technology company, we may use third-party service providers whose systems or infrastructure may be located outside Lithuania or the European Economic Area (EEA).

Where personal information is transferred outside the EEA, we take appropriate steps to ensure that the transfer is carried out in accordance with applicable data protection laws and that appropriate safeguards are implemented where required.

8. Your Data Protection Rights

Subject to applicable law, individuals in the European Union and European Economic Area may have the following rights regarding their personal information:

• The right to access personal information we hold about you
• The right to request correction of inaccurate or incomplete information
• The right to request deletion of personal information in applicable circumstances
• The right to request restriction of processing in applicable circumstances
• The right to object to certain processing activities
• The right to withdraw consent where processing is based on consent
• The right to receive certain personal information in a structured, commonly used, and machine-readable format
• The right to lodge a complaint with a competent data protection supervisory authority

Requests concerning your personal data can be submitted to contact@lumiorasytem.com. We may request appropriate information to verify the identity of the person making a data request.

9. Data Security

MB "Lumiora Sytem LLC" applies reasonable technical and organizational measures designed to protect personal information against unauthorized access, alteration, disclosure, loss, misuse, or destruction.

Security measures may include access controls, secure communication technologies, authentication mechanisms, system monitoring, and appropriate administrative procedures.

However, no method of transmission over the internet or electronic storage system can guarantee absolute security. While we take reasonable measures to protect personal information, we cannot guarantee that information transmitted to or through the website will always be completely secure.

10. Third-Party Websites and Services

Our website may contain links to third-party websites, platforms, or services. These third-party websites operate independently and may have their own privacy policies and terms.

MB "Lumiora Sytem LLC" is not responsible for the privacy practices, content, security, or policies of third-party websites. We recommend reviewing the privacy policies of any external website before providing personal information.

11. Children's Privacy

Our website and services are intended primarily for businesses, organizations, and individuals who are legally capable of entering into applicable agreements.

We do not knowingly collect personal information from children where such collection is prohibited by applicable law. If you believe that a child has provided personal information to us without appropriate authorization, please contact us so that we can review and take appropriate action.

12. Changes to This Privacy Policy

MB "Lumiora Sytem LLC" may update this Privacy Policy from time to time to reflect changes in our services, website functionality, legal requirements, or data processing practices.

Any updates will be published on this page with a revised effective date. We encourage visitors and clients to review this Privacy Policy periodically to remain informed about how personal information is handled.

13. Contact Information

If you have questions about this Privacy Policy, our data processing practices, or wish to exercise an applicable data protection right, you can contact us using the information below:

MB "Lumiora Sytem LLC"
Company Registration Code: 308096030
Email: contact@lumiorasytem.com
Phone: +880 1683 418416
Registered Office: Girulių g. 5, LT-12124 Vilnius, Lithuania
Website: lumiorasytem.com